Shipping & Return Information

Walker & Zanger, LLC (“Walker Zanger” or “Seller”) provides information concerning its products, terms of sale, installation procedures and maintenance practices to assist its clients in making selection, usage, installation and maintenance decisions, to maximize their enjoyment of its products, and inform the client of terms and conditions which are part of the sales’ consideration. It is the responsibility of the client and/or the client’s installer to blend the product to the owner/client’s satisfaction. Client’s selection and usage of Walker Zanger’s products and the installation procedure and maintenance practice employed by each client are outside the direction and control of Walker Zanger and are strictly subject to these conditions of sale and solely the choice and responsibility of each client. Any deviation from these conditions must be in writing and signed by Walker Zanger, client and, where appropriate, client’s installer.

Is there any charge for returns?

Yes, materials authorized for returns are subject to a 30% restocking charge plus freight charges.

Are there any items that cannot be returned?

No material may be returned for credit later than 7 days from date of invoicing.

No material may be returned without prior authorization. Call our Customer Service for a Return Authorization (RA) number prior to shipping and return within fifteen days. The RA is required for account credit. Returns without prior authorization may not be credited.

No returns of special orders shall be authorized or permitted.

What should I know about packaging for return?

Packaging is critical, all returns must be properly packed to avoid damage and eliminate breakage. credit will not be issued for merchandise that is damaged or broken due to improper packaging or handling. filing of damage claims with freight carriers is customer’s sole responsibility.